1Who we are and how to contact us

• Institution: Imperial School of Agribusiness (ISAB Greater Noida)
• Website: https://www.isab.org.in/
• Address: Knowledge Park III, Greater Noida, Uttar Pradesh 201308, India
• General contact: director@isab.org.in
• Admissions contact: admission@isab.org.in

Privacy queries, requests to exercise applicable rights, or complaints may be sent to the Grievance Officer, ISAB Greater Noida at director@isab.org.in.

2Personal data we may collect

The information collected depends on how you interact with ISAB. We aim to collect only information reasonably necessary for the stated purpose.

• Contact and identity information: name, email address, telephone/mobile number, city/state, postal address and preferred contact method.
• Enquiry and admissions information: programme of interest, education history, qualifications, marks or scores, work experience, application responses, documents you choose or are required to submit, and communications with the admissions team.
• Event and campus-visit information: registration details, attendance, accessibility or logistical information you choose to provide, and feedback.
• Student or alumni information: where relevant to a service you use, student/application identifiers, programme and batch details, academic or placement-related information, and alumni engagement preferences. Detailed student records are governed by separate student-facing notices and institutional policies where appropriate.
• Payment and transaction information: payment status, transaction reference, fee or registration details. Card, UPI, banking credentials and other payment authentication data are handled by the authorised payment provider; ISAB does not collect or retain such credentials unless specifically required and lawfully secured.
• Technical and usage information: IP address, device/browser type, pages visited, referring page, timestamps, approximate location inferred from technical data, diagnostic logs, and cookie or similar technology identifiers, depending on the Website configuration.
• Communications and user-submitted content: messages, feedback, complaints, survey responses, and information provided through email, telephone, WhatsApp, forms or other channels.
• Publicity and media: photographs, video, testimonials or event recordings where collected or used for institutional communication, subject to appropriate notice, consent or other lawful basis as applicable.

3How we collect information

• Directly from you when you complete a form, apply, contact us, register for an event, request a visit or provide feedback.
• Automatically through the Website, server logs, cookies and similar technologies, depending on the tools enabled.
• From authorised service providers or institutional partners involved in admissions, events, communications, payment processing, learning services or other requested services.
• From publicly available sources or referees/other persons where relevant to an application or institutional process, and only where permitted by applicable law and appropriate notice is provided.

4Purposes for which we use personal data

Depending on the context and applicable law, ISAB may process personal data to:

• respond to enquiries and provide information about programmes, eligibility, admissions, campus visits, scholarships and events;
• process and evaluate applications, verify submitted information, communicate decisions and administer enrolment-related steps;
• provide requested institutional services and manage events, visits, workshops and other activities;
• send service-related messages, application updates, important notices, event information and responses to requests;
• send promotional or marketing communications about programmes and events where permitted and, where required, after obtaining consent;
• process and reconcile payments through authorised payment channels and maintain accounting or audit records;
• operate, maintain, secure, troubleshoot and improve the Website and institutional services;
• prevent fraud, impersonation, misuse, security incidents and unauthorised access, including addressing reports of fake admission agents;
• meet legal, regulatory, contractual, record-keeping and legitimate institutional obligations; and
• establish, exercise or defend legal claims and handle complaints or disputes.

5Legal grounds, notice and consent

ISAB will identify and rely on the applicable legal basis for each processing activity under Indian law, including the Digital Personal Data Protection Act, 2023 and rules/provisions as and when applicable, and any other applicable laws. Where consent is required, it will be specific, informed, clear, affirmative and capable of being withdrawn. Where another lawful basis applies, ISAB will provide the required notice and process the data only within the permitted scope.

Submitting an enquiry does not automatically mean that you must agree to receive unrelated promotional messages. Where feasible, ISAB separates essential enquiry/application communications from optional marketing consent. Withdrawal of marketing consent does not affect processing that is otherwise lawful or necessary to handle an application or provide a requested service.

6Marketing and communications

We may contact you about the enquiry, application, event or service you requested. Promotional communications by email, telephone, SMS or WhatsApp will be sent only as permitted by applicable law and any consent or preference requirements that apply. You can opt out of promotional messages by using the unsubscribe mechanism provided, replying with an available opt-out instruction, or contacting director@isab.org.in. We may still send non-promotional messages necessary to respond to you, administer an application or meet legal obligations.

7Cookies, analytics and similar technologies

The Website may use essential cookies or similar technologies to operate securely and remember basic preferences. Where analytics, advertising, social-media or other non-essential tracking tools are enabled, ISAB will disclose the relevant tools and purposes and provide consent/choice controls where required by law. Cookie settings in your browser may also allow you to block or delete cookies, although some Website functions may not work as intended.

8When we share personal data

ISAB does not sell personal data. We may disclose relevant information, on a need-to-know basis and subject to appropriate safeguards, to:

• ISAB's authorised employees, faculty, admissions staff, administrators and professional advisers who need the information for their duties;
• technology, hosting, CRM, email/SMS/WhatsApp, form, analytics, admissions, event-management and customer-support service providers engaged to support our operations;
• payment gateways, banks or payment service providers to complete and reconcile transactions;
• academic or institutional partners, recruiters, employers, event collaborators or other parties where this is necessary for a stated service, permitted by law, and appropriately disclosed;
• government authorities, regulators, courts, law-enforcement bodies or other persons where disclosure is required or authorised by law; and
• other parties with your consent or at your direction.

9International processing

Some service providers may process or store data outside India. Where this occurs, ISAB will assess and comply with applicable Indian legal requirements and any restrictions or conditions applicable to cross-border transfers.

10Data retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, processing applications, maintaining academic and financial records, meeting legal requirements, resolving disputes and protecting institutional interests. Retention periods may differ by data category. When data is no longer required, ISAB will delete it, anonymise it or securely dispose of it, subject to lawful retention obligations and applicable technical limitations.

11Data security

ISAB will use reasonable technical and organisational safeguards appropriate to the nature of the data and risks, which may include access controls, authentication, restricted permissions, secure transmission, backups, staff awareness and vendor safeguards. No website, transmission or storage system can be guaranteed to be completely secure. ISAB maintains a process to assess suspected breaches, limit harm and make notifications required by applicable law.

12Your choices and rights

Subject to applicable law, you may have rights to obtain information about processing, request correction or updating of inaccurate data, request erasure where permitted, withdraw consent, raise a grievance, and nominate another person where the law provides for it. These rights may be subject to identity verification, legal exceptions and record-retention requirements.

To submit a request, contact director@isab.org.in. Please state the nature of your request and provide enough information for ISAB to identify the relevant record. ISAB will verify the request and respond within the timelines required by applicable law.

13Children and individuals under 18

ISAB's programmes and services may be intended for adults, but some events or enquiries may involve individuals under 18. ISAB will handle children's personal data in accordance with applicable law, including any required verifiable parental or guardian consent and restrictions on tracking, targeted advertising or other processing where applicable. Do not submit a child's personal data unless you are authorised to do so.

14Third-party websites and embedded services

The Website may link to third-party websites, social-media platforms, payment pages, application systems or embedded content. Those services operate under their own privacy policies and terms. ISAB is not responsible for the independent privacy practices of third parties; review their notices before providing information to them. This does not limit any responsibility ISAB has under applicable law.

15Changes to this policy

We may update this policy to reflect changes in our practices, technology or legal requirements. The revised version will be published on this page with an updated “Last updated” date. Where required by law, we will provide additional notice or seek consent for material changes.

16Contact and grievance handling

If you are dissatisfied with our response, you may have the right to approach the relevant authority or forum under applicable law.